# CockroachDB: Major incident: Single sign-on to console is failing

**Summary:** CockroachDB reported a major Cloud Console authentication outage from 2023-10-30 20:25 UTC to 2023-10-30 20:36 UTC, lasting 11 min. An upstream provider outage caused all authentication methods except username and password to fail; existing sessions continued until timeout. The provider incident was resolved and SSO authentication restored. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2023-10-30 20:25 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/rjwc2v9r17zx](https://stspg.io/rjwc2v9r17zx)
- [Company: CockroachDB](https://rewindex.com/company/cockroachdb.md)
- Versions: before (none: first archived) → after incident\_version:138/rplv5wvr5fbl@a2b9e1a3e122
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Single sign-on to console is failing
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-10-30 20:25 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-10-30 20:36 UTC
```

**6. Added: Affected components**

```diff
+ Cloud Console, CockroachDB Cloud Console
```

**7. Added: Update** (monitoring) · 2023-10-30 20:25 UTC

```diff
+ Due to an upstream provider outage, all authentication methods for the Cockroach Cloud console are failing, other than authenticating via username and password. Existing sessions will continue to work until they time out.
```

**8. Added: Update** (resolved) · 2023-10-30 20:36 UTC

```diff
+ The upstream provider incident has been resolved, and SSO authentication is working again.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-10-30 20:25 UTC | Major incident: Single sign-on to console is failing (this change) | outage |

All CockroachDB changes: [timeline](https://rewindex.com/company/cockroachdb/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i8f5f87010e3f46 · Markdown: https://rewindex.com/change/i8f5f87010e3f46.md · JSON: https://rewindex.com/api/v1/changes/i8f5f87010e3f46 · Generated 2026-10-18T02:55:13.653Z