# DigitalOcean: Major incident: Agent Platform Requests Returning HTTP 500 Errors

**Summary:** DigitalOcean’s Agent Platform requests returned HTTP 500 errors, affecting Agentic Inference Cloud - Agent Runtime and Agent Runtime, with major impact. The incident started at 2026-07-27 18:31 UTC and was resolved at 2026-07-28 15:24 UTC, lasting 20 h 52 min; DigitalOcean reported identifying the issue and implementing a fix but provided no cause. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-27 18:31 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/54mh0lzk9733](https://stspg.io/54mh0lzk9733)
- [Company: DigitalOcean](https://rewindex.com/company/digitalocean.md)
- Versions: before (none: first archived) → after incident\_version:83/fcfplv03vbwt@e4eae4d5d03a
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Agent Platform Requests Returning HTTP 500 Errors
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-27 18:31 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-28 15:24 UTC
```

**6. Added: Affected components**

```diff
+ Agentic Inference Cloud - Agent Runtime, Agent Runtime
```

**7. Added: Update** (investigating) · 2026-07-27 18:31 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (identified) · 2026-07-27 19:44 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (resolved) · 2026-07-28 15:24 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-27 18:31 UTC | Major incident: Agent Platform Requests Returning HTTP 500 Errors (this change) | outage |

All DigitalOcean changes: [timeline](https://rewindex.com/company/digitalocean/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i8e622869968295 · Markdown: https://rewindex.com/change/i8e622869968295.md · JSON: https://rewindex.com/api/v1/changes/i8e622869968295 · Generated 2026-10-18T03:32:20.520Z