# Elastic Cloud: Major incident: Synthetics service may not run on schedule (us-east-4)

**Summary:** Elastic Cloud reported a major Synthetics degradation in us-east-4: some customer monitor jobs may not have run on schedule. The incident started at 2026-04-06 17:58 UTC and was resolved at 2026-04-06 20:43 UTC, lasting 2 h 45 min; Elastic stated the issue was fixed with no further customer impact. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-04-06 17:58 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/mq1zxhymc8nn](https://stspg.io/mq1zxhymc8nn)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)
- Versions: before (none: first archived) → after incident\_version:276/59jkqrw03vn5@3b622c478a0a
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Synthetics service may not run on schedule (us-east-4)
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-06 17:58 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-04-06 20:43 UTC
```

**6. Added: Update** (investigating) · 2026-04-06 17:58 UTC

```diff
+ We are investigating an issue in our Synthetics service on us-east-4. Some customer monitor jobs may not run on their expected schedule. We will provide an update in an hour or earlier.
```

**7. Added: Update** (identified) · 2026-04-06 19:16 UTC

```diff
+ We have identified the problem and are working on a solution. We should have an update within the next 2-3 hours.
```

**8. Added: Update** (resolved) · 2026-04-06 20:43 UTC

```diff
+ Issue has been fixed and there should be no more customer impact
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-06 17:58 UTC | Major incident: Synthetics service may not run on schedule (us-east-4) (this change) | degradation |

All Elastic Cloud changes: [timeline](https://rewindex.com/company/elastic-cloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i8e51344cc4002a · Markdown: https://rewindex.com/change/i8e51344cc4002a.md · JSON: https://rewindex.com/api/v1/changes/i8e51344cc4002a · Generated 2026-10-18T03:55:50.562Z