# Gusto: Critical incident: Some Customers may be unable to run payroll at this time

**Summary:** Some Gusto customers were unable to run payroll during an incident rated critical, with Payroll, Benefits, HR listed as affected components. It started at 2026-06-23 18:20 UTC and was resolved at 2026-06-23 19:16 UTC, lasting 55 min; no cause or fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-06-23 18:20 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/24j6gdsvby60](https://stspg.io/24j6gdsvby60)
- [Company: Gusto](https://rewindex.com/company/gusto.md)
- Versions: before (none: first archived) → after incident\_version:228/m1jfc1c6n4b9@f7e647c6593f
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some Customers may be unable to run payroll at this time
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-23 18:20 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-23 19:16 UTC
```

**6. Added: Affected components**

```diff
+ Payroll, Benefits, HR
```

**7. Added: Update** (investigating) · 2026-06-23 18:20 UTC

```diff
+ Some customers may be unable to run payroll at this time.
```

**8. Added: Update** (resolved) · 2026-06-23 19:16 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-23 18:20 UTC | Critical incident: Some Customers may be unable to run payroll at this time (this change) | outage |

All Gusto changes: [timeline](https://rewindex.com/company/gusto/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i8e01eead3d3496 · Markdown: https://rewindex.com/change/i8e01eead3d3496.md · JSON: https://rewindex.com/api/v1/changes/i8e01eead3d3496 · Generated 2026-10-18T01:30:19.363Z