# Wise: Major incident: Service disruption

> Major incident: Service disruption. Detected 2026-11-05 by Rewindex: what changed on Wise’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i8d880d32161ad1
Last updated: 2026-11-05T16:03:59Z

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-11-05 15:56 UTC · Detected: 2026-11-05 16:03 UTC
- [Source: https://status.wise.com/incidents/h26lwjqjzjwq](https://status.wise.com/incidents/h26lwjqjzjwq)
- [Company: Wise](https://rewindex.com/company/wise.md)
- Versions: before (none: first archived) → after incident\_version:759/h26lwjqjzjwq@bd8bf86368dc
- Change 1 of 2 for this incident

Incident page (full timeline): [Service disruption](https://rewindex.com/company/wise/incidents/h26lwjqjzjwq.md)
## What changed

**1. Added: Title**

```diff
+ Service disruption
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ identified
```

**4. Added: Start time**

```diff
+ 2026-11-05 15:56 UTC
```

**5. Added: Affected components**

```diff
+ 🔗 API, 💳 Debit Card, 💸 Payments
```

**6. Added: Update** (identified) · 2026-11-05 15:56 UTC

```diff
+ We're aware of a technical issue affecting certain Wise card users. As a result, some customers may experience difficulties making payments using their Wise card. Our team is already working on a fix.
```

**7. Added: Update** (identified) · 2026-11-05 15:56 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-05 15:56 UTC | Major incident: Service disruption (this change) | major |
| 2026-11-05 18:34 UTC | [Incident updated: Service disruption](https://rewindex.com/change/r8ae5879c754b38.md) |  |

Next: [change](https://rewindex.com/change/r8ae5879c754b38.md) · All Wise changes: [timeline](https://rewindex.com/company/wise/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: Service disruption on Wise’s status page, changed 2026-11-05 15:56 UTC (change 1 of 2).

- Canonical URL: https://rewindex.com/change/i8d880d32161ad1
- Citation: Wise, “Major incident: Service disruption” (2026-11-05 15:56 UTC). Archived by Rewindex: https://rewindex.com/change/i8d880d32161ad1 (CC BY 4.0).
- Markdown link: `[Wise: Major incident: Service disruption (2026-11-05)](https://rewindex.com/change/i8d880d32161ad1)`


---
Canonical: https://rewindex.com/change/i8d880d32161ad1 · Markdown: https://rewindex.com/change/i8d880d32161ad1.md · JSON: https://rewindex.com/api/v1/changes/i8d880d32161ad1 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T18:42:25.732Z