# ActiveCampaign: Major incident: ActiveCampaign platform unavailable for some US Accounts

**Summary:** ActiveCampaign reported a major outage affecting some US accounts, with platform access delays or unavailability and slower responses or errors across multiple services and features. It ran from 2025-09-05 16:21 UTC to 2025-09-05 17:56 UTC (1 h 35 min); a fix was implemented, and monitoring confirmed all systems operating normally. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-09-05 16:21 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/gwjx36l1lh47](https://stspg.io/gwjx36l1lh47)
- [Company: ActiveCampaign](https://rewindex.com/company/activecampaign.md)
- Versions: before (none: first archived) → after incident\_version:232/1mm23xtcrlkq@7786b154f32b
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ ActiveCampaign platform unavailable for some US Accounts
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-09-05 16:21 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-09-05 17:56 UTC
```

**6. Added: Affected components**

```diff
+ Platform Availability, US Region - Platform Availability
```

**7. Added: Update** (identified) · 2025-09-05 16:21 UTC

```diff
+ Engineers have detected delays or unavailability with access to the ActiveCampaign platform. Engineers are actively investigating the issue and working to restore normal service levels as soon as possible. This issue is impacting multiple services and features, which may result in slower response times or errors.
```

**8. Added: Update** (monitoring) · 2025-09-05 17:16 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2025-09-05 17:56 UTC

```diff
+ Our monitoring shows all systems operating normally. The issue has been fully resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-09-05 16:21 UTC | Major incident: ActiveCampaign platform unavailable for some US Accounts (this change) | outage |

All ActiveCampaign changes: [timeline](https://rewindex.com/company/activecampaign/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i8d3309641cf47b · Markdown: https://rewindex.com/change/i8d3309641cf47b.md · JSON: https://rewindex.com/api/v1/changes/i8d3309641cf47b · Generated 2026-10-18T03:55:40.579Z