# Keeper: Critical incident: GovCloud Vault Login

**Summary:** Keeper reported a critical GovCloud vault login incident affecting Keeper Admin Console (GovCloud) and Keeper Web Vault (GovCloud). It started at 2023-10-24 16:28 UTC and was resolved at 2023-10-24 16:33 UTC, lasting 5 min; no cause or specific fix was provided. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2023-10-24 16:28 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/pb5rvlhz7sqj](https://stspg.io/pb5rvlhz7sqj)
- [Company: Keeper](https://rewindex.com/company/keeper.md)
- Versions: before (none: first archived) → after incident\_version:311/v3wybcwxbs2x@720464e7de69
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ GovCloud Vault Login
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-10-24 16:28 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-10-24 16:33 UTC
```

**6. Added: Affected components**

```diff
+ Keeper Admin Console (GovCloud), Keeper Infrastructure (GovCloud) - Keeper Admin Console (GovCloud), Keeper Infrastructure (GovCloud) - Keeper Web Vault (GovCloud), Keeper Web Vault (GovCloud)
```

**7. Added: Update** (identified) · 2023-10-24 16:28 UTC

```diff
+ We are aware of vault login issues in the GovCloud region. The issue has been identified and it will be resolved momentarily.
```

**8. Added: Update** (resolved) · 2023-10-24 16:33 UTC

```diff
+ GovCloud Vault Login issues have been resolved. We will update this status event with additional details shortly.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-10-24 16:28 UTC | Critical incident: GovCloud Vault Login (this change) | outage |

All Keeper changes: [timeline](https://rewindex.com/company/keeper/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i8cbee8c9063e87 · Markdown: https://rewindex.com/change/i8cbee8c9063e87.md · JSON: https://rewindex.com/api/v1/changes/i8cbee8c9063e87 · Generated 2026-10-18T03:32:20.440Z