# Prisma: Major incident: Prisma Console is experiencing a partial outage

**Summary:** _summary pending_
## Part of an outage event

- [Cloudflare outage, Dec 5, 2025: 46 vendors, 46 incidents](https://rewindex.com/events/2025-12-05-cloudflare)
- This incident blames Cloudflare as the cause. (hop 1, posted +16 min vs the first vendor naming Cloudflare)
- Evidence: “…experiencing a partial outage This incident has been resolved. A fix has been deployed by Cloudflare and our all services appear to have come back online. We're continuing to monitor. An upstream infr…”

```mermaid
flowchart LR
  root["Cloudflare<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>18 vendors, 18 blamed Cloudflare<br/>Unbounce, Expo, GitLab +15"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>1 vendor, 1 blamed Cloudflare<br/>Klaviyo"]:::blames
  root --> h4
  later["Later<br/>2 vendors, 2 blamed Cloudflare<br/>Bitrise, Sigma Computing"]:::blames
  root --> later
  me["Prisma (this incident)<br/>posted +16 min"]:::me
  h1 --- me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

- Kind: Major incident · Label: major (vendor)
- Changed: 2025-12-05 09:03 UTC · Detected: 2026-10-19 17:33 UTC
- [Source: https://stspg.io/v78h4t1kfhdb](https://stspg.io/v78h4t1kfhdb)
- [Company: Prisma](https://rewindex.com/company/prisma.md)
- Versions: before (none: first archived) → after incident\_version:699/ndrj682nr1mg@578724800577
- Change 1 of 1 for this incident

Incident page (full timeline): [Prisma Console is experiencing a partial outage](https://rewindex.com/company/prisma/incidents/ndrj682nr1mg.md)
## What changed

**1. Added: Title**

```diff
+ Prisma Console is experiencing a partial outage
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-12-05 09:03 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-12-05 09:28 UTC
```

**6. Added: Affected components**

```diff
+ Prisma Accelerate, Prisma Console, Prisma Data Platform Console, Prisma Postgres
```

**7. Added: Update** (investigating) · 2025-12-05 09:03 UTC

```diff
+ An upstream infra provider is experiencing issues which is impacting our services. We are monitoring the situation.
```

**8. Added: Update** (investigating) · 2025-12-05 09:12 UTC

```diff
+ Description: An upstream provider, Cloudflare, is experiencing an outage of critical services. The following services are impacted: Accelerate: Users are unable to connect to their database via Accelerate Console: Console is unavailable and returns a 500 error page. Prisma Postgres: Direct TCP is unaffected, users querying via Accelerate will be unable to to connection. Affected users: All users Root cause: Upstream infrastructure provider Workarounds: Please use direct TCP when connecting to your Prisma Postgres database.
```

**9. Added: Update** (monitoring) · 2025-12-05 09:15 UTC

```diff
+ A fix has been deployed by Cloudflare and our all services appear to have come back online. We're continuing to monitor.
```

**10. Added: Update** (monitoring) · 2025-12-05 09:17 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**11. Added: Update** (resolved) · 2025-12-05 09:28 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-12-05 09:03 UTC | Major incident: Prisma Console is experiencing a partial outage (this change) | major |

All Prisma changes: [timeline](https://rewindex.com/company/prisma/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i8cb6985b7fd5a3 · Markdown: https://rewindex.com/change/i8cb6985b7fd5a3.md · JSON: https://rewindex.com/api/v1/changes/i8cb6985b7fd5a3 · Generated 2026-10-19T23:13:23.632Z