# Perplexity: Major incident: We have identified few connectors that are impacting users.

**Summary:** Perplexity reported a major incident affecting some connectors from 2026-09-05 04:50 UTC to 2026-09-05 07:09 UTC, lasting 2 h 19 min. The issue was mitigated at 06:52 UTC, with impacted connectors monitored for recovery before resolution; no specific cause or fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-05 04:50 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.perplexity.com/incidents/01M1Z156VYPETMR4QRNMQMF3AM](https://status.perplexity.com/incidents/01M1Z156VYPETMR4QRNMQMF3AM)
- [Company: Perplexity](https://rewindex.com/company/perplexity.md)
- Versions: before (none: first archived) → after incident\_version:34/01M1Z156VYPETMR4QRNMQMF3AM@5915373b1ff6
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ We have identified few connectors that are impacting users.
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-05 04:50 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-05 07:09 UTC
```

**6. Added: Update** (identified) · 2026-09-05 04:50 UTC

```diff
+ We are continuing to work on a fix for this incident.
```

**7. Added: Update** (monitoring) · 2026-09-05 06:52 UTC

```diff
+ We have mitigated the issue and are monitoring impacted connectors for recovery.
```

**8. Added: Update** (resolved) · 2026-09-05 07:09 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-05 04:50 UTC | Major incident: We have identified few connectors that are impacting users. (this change) | outage |

All Perplexity changes: [timeline](https://rewindex.com/company/perplexity/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i8c851744f2fb60 · Markdown: https://rewindex.com/change/i8c851744f2fb60.md · JSON: https://rewindex.com/api/v1/changes/i8c851744f2fb60 · Generated 2026-10-18T00:39:15.227Z