# Firebolt: Major incident: Unable to Start Engines in 2.0

**Summary:** Firebolt reported a major outage affecting engine starts in FB 2.0 across all regions, with difficulties reported as of 19:00 UTC on 2025-03-26. The incident was logged from 2025-03-26 19:15 UTC to 2025-03-26 19:18 UTC (3 min); a rollback restored engine starts, with the resolution update stating service was restored at 19:15 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-03-26 19:15 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/wmzztgygv8b7](https://stspg.io/wmzztgygv8b7)
- [Company: Firebolt](https://rewindex.com/company/firebolt.md)
- Versions: before (none: first archived) → after incident\_version:147/tlbl1x0rtjn0@aaf83fa022f8
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Unable to Start Engines in 2.0
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-03-26 19:15 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-03-26 19:18 UTC
```

**6. Added: Affected components**

```diff
+ Engines, Firebolt Components - Engines
```

**7. Added: Update** (investigating) · 2025-03-26 19:15 UTC

```diff
+ We are currently experiencing an unplanned service outage affecting all regions. As of 19:00 UTC, you may encounter difficulties starting engines in our FB 2.0 environment. Our engineering team is actively working to resolve the issue as quickly as possible. We will provide updates on our Statuspage at least every 15 minutes. Thank you for your patience and understanding.
```

**8. Added: Update** (resolved) · 2025-03-26 19:18 UTC

```diff
+ We've performed a rollback and engines are starting successfully now. The issue was resolved at 19:15 UTC. We apologize for this temporary outage. Services are now fully operational. Please reach out if you experience any further issues.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-03-26 19:15 UTC | Major incident: Unable to Start Engines in 2.0 (this change) | outage |

All Firebolt changes: [timeline](https://rewindex.com/company/firebolt/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i8c4b7640158171 · Markdown: https://rewindex.com/change/i8c4b7640158171.md · JSON: https://rewindex.com/api/v1/changes/i8c4b7640158171 · Generated 2026-10-18T02:31:50.245Z