# Speechmatics: Critical incident: Users are experiencing issues signing into portal.speechmatics.com.

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2025-01-29 14:54 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/8bhlfdwjxdm7](https://stspg.io/8bhlfdwjxdm7)
- [Company: Speechmatics](https://rewindex.com/company/speechmatics.md)
- Versions: before (none: first archived) → after incident\_version:722/vdvpkr3jjpqn@bcb5a02fec98
- Change 1 of 1 for this incident

Incident page (full timeline): [Users are experiencing issues signing into portal.speechmatics.com.](https://rewindex.com/company/speechmatics/incidents/vdvpkr3jjpqn.md)
## What changed

**1. Added: Title**

```diff
+ Users are experiencing issues signing into portal.speechmatics.com.
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-01-29 14:54 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-01-29 18:06 UTC
```

**6. Added: Affected components**

```diff
+ Portal (portal.speechmatics.com), portal.speechmatics.com
```

**7. Added: Update** (investigating) · 2025-01-29 14:54 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (identified) · 2025-01-29 15:00 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2025-01-29 15:18 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (investigating) · 2025-01-29 16:03 UTC

```diff
+ We have continued to monitor this incident and can confirm it has now been resolved and our service has been restored to fully operational status. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach our to our support team here https://support.speechmatics.com/hc/en-gb
```

**11. Added: Update** (resolved) · 2025-01-29 18:06 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-01-29 14:54 UTC | Critical incident: Users are experiencing issues signing into portal.speechmatics.com. (this change) | critical |

All Speechmatics changes: [timeline](https://rewindex.com/company/speechmatics/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i8c492e9c662e67 · Markdown: https://rewindex.com/change/i8c492e9c662e67.md · JSON: https://rewindex.com/api/v1/changes/i8c492e9c662e67 · Generated 2026-10-19T21:44:36.508Z