# Grafana Cloud: Major incident: High Latency in prod-ap-south-1

**Summary:** Grafana Cloud reported a major incident in AWS India - prod-ap-south-1, with increased latency and ingestion issues affecting deployments. It started at 2026-09-03 09:32 UTC and was resolved at 2026-09-03 12:49 UTC, lasting 3 h 17 min. A fix was applied, with recovery reported at 09-03 11:37 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-09-03 09:32 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/f6h7k3lq3v62](https://stspg.io/f6h7k3lq3v62)
- [Company: Grafana Cloud](https://rewindex.com/company/grafana-cloud.md)
- Versions: before (none: first archived) → after incident\_version:278/mdbl0xl76v3q@b53fa7f9fc55
- Change 1 of 1 for this incident

Incident page (full timeline): [High Latency in prod-ap-south-1](https://rewindex.com/company/grafana-cloud/incidents/mdbl0xl76v3q.md)
## What changed

**1. Added: Title**

```diff
+ High Latency in prod-ap-south-1
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-03 09:32 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-03 12:49 UTC
```

**6. Added: Affected components**

```diff
+ AWS India - prod-ap-south-1, AWS India - prod-ap-south-1: Ingestion, Grafana - AWS India - prod-ap-south-1, Logs - AWS India - prod-ap-south-1, Metrics - AWS India - prod-ap-south-1: Ingestion, Traces - AWS India - prod-ap-south-1: Ingestion
```

**7. Added: Update** (investigating) · 2026-09-03 09:32 UTC

```diff
+ We are currently investigating an issue impacting deployments in prod-ap-south-1. Impacted customers may be experiencing increased latency and issues with ingestion.
```

**8. Added: Update** (monitoring) · 2026-09-03 11:37 UTC

```diff
+ A fix has been applied and we are seeing signs of recovery. We will continue to monitor the recovery.
```

**9. Added: Update** (resolved) · 2026-09-03 12:49 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-03 09:32 UTC | Major incident: High Latency in prod-ap-south-1 (this change) | degradation |

All Grafana Cloud changes: [timeline](https://rewindex.com/company/grafana-cloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i8be306aeedb714 · Markdown: https://rewindex.com/change/i8be306aeedb714.md · JSON: https://rewindex.com/api/v1/changes/i8be306aeedb714 · Generated 2026-10-19T01:56:02.714Z