# Elastic Cloud: Major incident: Missing Metrics in Cloud Console - Azure North Europe

**Summary:** Elastic Cloud reported a major degradation in Azure North Europe: disrupted metric data ingestion left some users missing recent metrics in Cloud console charts and monitoring views. It started at 2026-05-23 21:42 UTC and lasted 44 min, resolving at 2026-05-23 22:26 UTC when the system recovered and functionality returned to normal. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-05-23 21:42 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/4nwtdww4y2lf](https://stspg.io/4nwtdww4y2lf)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)
- Versions: before (none: first archived) → after incident\_version:276/815sxv4670by@3510d518b282
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Missing Metrics in Cloud Console - Azure North Europe
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-23 21:42 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-23 22:26 UTC
```

**6. Added: Update** (investigating) · 2026-05-23 21:42 UTC

```diff
+ Some users are seeing missing metrics visualizations in the Cloud console due to a disruption in metric data ingestion affecting deployments in the Azure North Europe region. Some recent metric data may not appear in charts or monitoring views. We are actively investigating and will provide another update within 1 hour.
```

**7. Added: Update** (identified) · 2026-05-23 22:11 UTC

```diff
+ The problem has been identified and is being stabilized, but metrics visualizations in the Cloud console remains impacted until recovery is complete. We will provide a further update in 1 hour, or when there is a change in status.
```

**8. Added: Update** (resolved) · 2026-05-23 22:26 UTC

```diff
+ The system has recovered and functionality has returned to normal.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-23 21:42 UTC | Major incident: Missing Metrics in Cloud Console - Azure North Europe (this change) | degradation |

All Elastic Cloud changes: [timeline](https://rewindex.com/company/elastic-cloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i8b53f03de394be · Markdown: https://rewindex.com/change/i8b53f03de394be.md · JSON: https://rewindex.com/api/v1/changes/i8b53f03de394be · Generated 2026-10-18T02:54:54.134Z