# Mapbox: Major incident: High failure rate for live traffic tile requests

**Summary:** Mapbox reported a major incident affecting API and Maps - API: customers experienced high failure rates for live traffic tile requests. It started at 2025-11-29 03:09 UTC and was resolved at 2025-11-29 03:54 UTC, lasting 44 min. A fix was implemented by 03:36 UTC; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-11-29 03:09 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/pt2xry61q7b1](https://stspg.io/pt2xry61q7b1)
- [Company: Mapbox](https://rewindex.com/company/mapbox.md)
- Versions: before (none: first archived) → after incident\_version:196/85qn9bql3kkt@fe573d4340c4
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ High failure rate for live traffic tile requests
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-11-29 03:09 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-11-29 03:54 UTC
```

**6. Added: Affected components**

```diff
+ API, Maps - API
```

**7. Added: Update** (investigating) · 2025-11-29 03:09 UTC

```diff
+ Customers are experiencing high failure rates for live traffic tile requests. We are currently investigating the issue.
```

**8. Added: Update** (monitoring) · 2025-11-29 03:36 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2025-11-29 03:54 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-11-29 03:09 UTC | Major incident: High failure rate for live traffic tile requests (this change) | outage |

All Mapbox changes: [timeline](https://rewindex.com/company/mapbox/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i8a68e3a4abbed1 · Markdown: https://rewindex.com/change/i8a68e3a4abbed1.md · JSON: https://rewindex.com/api/v1/changes/i8a68e3a4abbed1 · Generated 2026-10-18T03:21:53.454Z