# Mapbox: Critical incident: AWS system-wide outage impacting Mapbox traffic and ETAs

**Summary:** Mapbox reported a critical outage affecting live traffic, live incidents and ETAs through its API and Navigation - API, citing instability in AWS core services. It started at 2024-07-30 23:07 UTC and was resolved at 2024-07-31 12:17 UTC, lasting 13 h 9 min; Mapbox reported traffic services fully operational before resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-07-30 23:07 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/xy84gjc4wx9y](https://stspg.io/xy84gjc4wx9y)
- [Company: Mapbox](https://rewindex.com/company/mapbox.md)
- Versions: before (none: first archived) → after incident\_version:196/4mnmff73qcc3@43bc7eca1961
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ AWS system-wide outage impacting Mapbox traffic and ETAs
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-07-30 23:07 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-07-31 12:17 UTC
```

**6. Added: Affected components**

```diff
+ API, Navigation - API
```

**7. Added: Update** (investigating) · 2024-07-30 23:07 UTC

```diff
+ We have received reports from AWS that several core services are experiencing instability. This will impact Mapbox's ability to provide live traffic, live incidents and ETA's to its customers.
```

**8. Added: Update** (investigating) · 2024-07-31 00:17 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (investigating) · 2024-07-31 02:20 UTC

```diff
+ We are continuing to investigate this issue.
```

**10. Added: Update** (investigating) · 2024-07-31 12:16 UTC

```diff
+ Our traffic services are fully operational.
```

**11. Added: Update** (resolved) · 2024-07-31 12:17 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-07-30 23:07 UTC | Critical incident: AWS system-wide outage impacting Mapbox traffic and ETAs (this change) | outage |

All Mapbox changes: [timeline](https://rewindex.com/company/mapbox/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i89eed4f5d8cb1f · Markdown: https://rewindex.com/change/i89eed4f5d8cb1f.md · JSON: https://rewindex.com/api/v1/changes/i89eed4f5d8cb1f · Generated 2026-10-18T01:30:04.488Z