# Stitch: Major incident: Web App Outage

**Summary:** Stitch reported a major outage of app.stitchdata.com starting at 2024-01-24 16:34 UTC and resolved at 2024-01-24 17:40 UTC, lasting 1 h 5 min. The Web App was unresponsive; Stitch reported deploying a solution and confirmed data pipelines were not impacted. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-01-24 16:34 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/j4fntx5st7h4](https://stspg.io/j4fntx5st7h4)
- [Company: Stitch](https://rewindex.com/company/stitch.md)
- Versions: before (none: first archived) → after incident\_version:166/vkw84mhchtk5@54c078b6a968
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Web App Outage
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-01-24 16:34 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-01-24 17:40 UTC
```

**6. Added: Affected components**

```diff
+ app.stitchdata.com
```

**7. Added: Update** (identified) · 2024-01-24 16:34 UTC

```diff
+ We have identified the issue and are actively working on deploying the solution
```

**8. Added: Update** (resolved) · 2024-01-24 17:40 UTC

```diff
+ The issue has been resolved and the Web App should now be responsive again.  Data pipelines have not been impacted.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-01-24 16:34 UTC | Major incident: Web App Outage (this change) | outage |

All Stitch changes: [timeline](https://rewindex.com/company/stitch/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i88de8eef01f569 · Markdown: https://rewindex.com/change/i88de8eef01f569.md · JSON: https://rewindex.com/api/v1/changes/i88de8eef01f569 · Generated 2026-10-18T03:55:44.790Z