# Prisma: Major incident: Accelerate intermittent errors provisioning new query engines

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-03-14 22:26 UTC · Detected: 2026-10-19 17:33 UTC
- [Source: https://stspg.io/2dvzbpzqfmhz](https://stspg.io/2dvzbpzqfmhz)
- [Company: Prisma](https://rewindex.com/company/prisma.md)
- Versions: before (none: first archived) → after incident\_version:699/1g3nyq4zz9m9@8fc6bdc5946f
- Change 1 of 1 for this incident

Incident page (full timeline): [Accelerate intermittent errors provisioning new query engines](https://rewindex.com/company/prisma/incidents/1g3nyq4zz9m9.md)
## What changed

**1. Added: Title**

```diff
+ Accelerate intermittent errors provisioning new query engines
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-03-14 22:26 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-03-14 22:52 UTC
```

**6. Added: Affected components**

```diff
+ Prisma Accelerate
```

**7. Added: Update** (investigating) · 2025-03-14 22:26 UTC

```diff
+ Description: We are investigating intermittent failures occurring in the query engine provisioning flow of Accelerate. This may impact the ability to start new query engines during Accelerate autoscaling and other events that trigger new query engine allocation. Affected users: Intermittently all users Root cause: Upstream provider Workarounds: None identified
```

**8. Added: Update** (identified) · 2025-03-14 22:38 UTC

```diff
+ We've identified an upstream provider service disruption. We're continuing to monitor the upstream provider incident and apply mitigations.
```

**9. Added: Update** (resolved) · 2025-03-14 22:52 UTC

```diff
+ We're observing that the upstream provider incident has resolved and query engine allocations are succeeding.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-03-14 22:26 UTC | Major incident: Accelerate intermittent errors provisioning new query engines (this change) | major |

All Prisma changes: [timeline](https://rewindex.com/company/prisma/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i86f7a2eea48268 · Markdown: https://rewindex.com/change/i86f7a2eea48268.md · JSON: https://rewindex.com/api/v1/changes/i86f7a2eea48268 · Generated 2026-10-20T00:00:44.035Z