# Rippling: Major incident: Issues loading saved payroll reports

**Summary:** Rippling reported a major outage preventing some saved payroll reports from loading when certain payroll fields were included. It started at 2026-08-31 22:37 UTC and lasted 5 h 43 min, resolving at 2026-09-01 04:20 UTC; United States access was restored before European Union access. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-31 22:37 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/6gsh20zsl01n](https://stspg.io/6gsh20zsl01n)
- [Company: Rippling](https://rewindex.com/company/rippling.md)
- Versions: before (none: first archived) → after incident\_version:231/p9x169wcsdkr@49e957b0f9ea
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issues loading saved payroll reports
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-31 22:37 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-01 04:20 UTC
```

**6. Added: Affected components**

```diff
+ Data - Reports & Dashboards, Reports & Dashboards
```

**7. Added: Update** (identified) · 2026-08-31 22:37 UTC

```diff
+ We have identified an issue preventing some saved payroll reports from loading when certain payroll fields are included. We are implementing a fix and will provide another update once report access has been restored.
```

**8. Added: Update** (identified) · 2026-09-01 03:44 UTC

```diff
+ We have restored access to affected saved payroll reports for customers in the United States. We are continuing work to restore report access for affected customers in the European Union and will provide another update once restoration is complete.
```

**9. Added: Update** (resolved) · 2026-09-01 04:20 UTC

```diff
+ The issue affecting saved payroll reports has been resolved, and report access has been restored.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-31 22:37 UTC | Major incident: Issues loading saved payroll reports (this change) | outage |

All Rippling changes: [timeline](https://rewindex.com/company/rippling/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i86f36315df946e · Markdown: https://rewindex.com/change/i86f36315df946e.md · JSON: https://rewindex.com/api/v1/changes/i86f36315df946e · Generated 2026-10-18T02:29:47.568Z