# Auth0: Major incident: We have detected an issue.

> Major incident: We have detected an issue.. Detected 2026-11-04 by Rewindex: what changed on Auth0’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i86b777b418b2b3
Last updated: 2026-11-04T09:08:37Z

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-16 03:06 UTC · Detected: 2026-11-04 09:08 UTC
- [Source: https://status.auth0.com/incidents/27j7bqxjjljn](https://status.auth0.com/incidents/27j7bqxjjljn)
- [Company: Auth0](https://rewindex.com/company/auth0.md)
- Versions: before (none: first archived) → after incident\_version:303/27j7bqxjjljn@675871a32158
- Change 1 of 1 for this incident

Incident page (full timeline): [We have detected an issue.](https://rewindex.com/company/auth0/incidents/27j7bqxjjljn.md)
## What changed

**1. Added: Title**

```diff
+ We have detected an issue.
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-16 03:06 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-16 03:55 UTC
```

**6. Added: Affected components**

```diff
+ US-5 Authentication, US-5 Machine to Machine
```

**7. Added: Update** (investigating) · 2026-09-16 03:06 UTC

```diff
+ We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.
```

**8. Added: Update** (investigating) · 2026-09-16 03:40 UTC

```diff
+ We are continuing to investigate the issue and will provide further updates with changes in the incident status as our mitigation efforts progress.
```

**9. Added: Update** (monitoring) · 2026-09-16 03:47 UTC

```diff
+ The Auth0 Engineering team has applied the mitigation and observed the service is restoring. We're monitoring the environment to ensure stability.
```

**10. Added: Update** (resolved) · 2026-09-16 03:55 UTC

```diff
+ Services have been restored. A root cause analysis (RCA) will be posted here within 7 business days. We sincerely apologize for the impact this had on you and your users.
```

**11. Added: Update** (postmortem) · 2026-09-25 21:08 UTC

```diff
+ A root-cause analysis for this issue has been performed and is now available at: [https://cdn.auth0.com/website/2026-09-16_-_Elevated_Errors_on_US-5_Public_Cloud_Environment.pdf](https://cdn.auth0.com/website/2026-09-16_-_Elevated_Errors_on_US-5_Public_Cloud_Environment.pdf)
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-16 03:06 UTC | Major incident: We have detected an issue. (this change) | outage |

All Auth0 changes: [timeline](https://rewindex.com/company/auth0/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: We have detected an issue. on Auth0’s status page, changed 2026-09-16 03:06 UTC (change 1 of 1).

- Canonical URL: https://rewindex.com/change/i86b777b418b2b3
- Citation: Auth0, “Major incident: We have detected an issue.” (2026-09-16 03:06 UTC). Archived by Rewindex: https://rewindex.com/change/i86b777b418b2b3 (CC BY 4.0).
- Markdown link: `[Auth0: Major incident: We have detected an issue. (2026-09-16)](https://rewindex.com/change/i86b777b418b2b3)`


---
Canonical: https://rewindex.com/change/i86b777b418b2b3 · Markdown: https://rewindex.com/change/i86b777b418b2b3.md · JSON: https://rewindex.com/api/v1/changes/i86b777b418b2b3 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:24:03.900Z