# GitLab: Major incident: Users reporting 403 Forbidden responses when downloading NuGet packages

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-03-11 03:29 UTC · Detected: 2026-10-18 05:08 UTC
- [Source: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/69b0e18e9c6a840a18b041b5](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/69b0e18e9c6a840a18b041b5)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)
- Versions: before (none: first archived) → after incident\_version:188/69b0e18e9c6a840a18b041b5@106b65ba5649
- Change 1 of 1 for this incident

Incident page (full timeline): [Users reporting 403 Forbidden responses when downloading NuGet packages](https://rewindex.com/company/gitlab/incidents/69b0e18e9c6a840a18b041b5.md)
## What changed

**1. Added: Title**

```diff
+ Users reporting 403 Forbidden responses when downloading NuGet packages
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-03-11 03:29 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-03-11 19:32 UTC
```

**6. Added: Affected components**

```diff
+ API, Website
```

**7. Added: Update** (identified) · 2026-03-11 03:29 UTC

```diff
+ Starting from approximately 08:00 UTC on 2026-03-10, multiple users were unable to download NuGet packages due to 403 Forbidden errors. We have identified the cause, and are going through the process of reverting the MR.
```

**8. Added: Update** (monitoring) · 2026-03-11 16:51 UTC

```diff
+ The MR in question has been reverted and error rates have decreased. We are currently monitoring this endpoint.
```

**9. Added: Update** (resolved) · 2026-03-11 19:32 UTC

```diff
+ The revert has deployed and we are no longer observing 403 Forbidden responses when downloading packages. We are resolving this incident.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-03-11 03:29 UTC | Major incident: Users reporting 403 Forbidden responses when downloading NuGet packages (this change) | outage |

All GitLab changes: [timeline](https://rewindex.com/company/gitlab/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i8689ef66f7b667 · Markdown: https://rewindex.com/change/i8689ef66f7b667.md · JSON: https://rewindex.com/api/v1/changes/i8689ef66f7b667 · Generated 2026-10-18T12:19:10.860Z