# Speechmatics: Major incident: portal.speechmatics.com - Partial Outage

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2024-10-02 10:38 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/b9xzl04fvbfc](https://stspg.io/b9xzl04fvbfc)
- [Company: Speechmatics](https://rewindex.com/company/speechmatics.md)
- Versions: before (none: first archived) → after incident\_version:722/wy55m5f80ldd@481ac3c74bc8
- Change 1 of 1 for this incident

Incident page (full timeline): [portal.speechmatics.com - Partial Outage](https://rewindex.com/company/speechmatics/incidents/wy55m5f80ldd.md)
## What changed

**1. Added: Title**

```diff
+ portal.speechmatics.com - Partial Outage
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-10-02 10:38 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-10-02 11:12 UTC
```

**6. Added: Affected components**

```diff
+ Portal (portal.speechmatics.com), portal.speechmatics.com
```

**7. Added: Update** (identified) · 2024-10-02 10:38 UTC

```diff
+ We have identified an issue when users attempt to sign up to portal.speechmatics.com. Our team is currently working to restore the service. We apologize for any inconvenience.
```

**8. Added: Update** (monitoring) · 2024-10-02 10:56 UTC

```diff
+ New users should now be able to sign up to the portal. We are continuing to monitor the issue for any changes
```

**9. Added: Update** (resolved) · 2024-10-02 11:12 UTC

```diff
+ This issue is now resolved
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-10-02 10:38 UTC | Major incident: portal.speechmatics.com - Partial Outage (this change) | major |

All Speechmatics changes: [timeline](https://rewindex.com/company/speechmatics/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i8686920bc55ba2 · Markdown: https://rewindex.com/change/i8686920bc55ba2.md · JSON: https://rewindex.com/api/v1/changes/i8686920bc55ba2 · Generated 2026-10-19T21:43:53.521Z