# QuickBooks Online: Critical incident: QuickBooks Online - Unable to login

**Summary:** QuickBooks Online reported a critical login outage affecting United States components, starting 2024-09-30 22:19 UTC and resolved at 2024-09-30 22:22 UTC after 3 min. The vendor identified the issue and implemented a fix; customers still unable to reach the login page might need to clear browser cache and cookies. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-09-30 22:19 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/kflrpbq09nmh](https://stspg.io/kflrpbq09nmh)
- [Company: QuickBooks Online](https://rewindex.com/company/quickbooks-online.md)
- Versions: before (none: first archived) → after incident\_version:221/0hthx2l2r0h6@640be480f59d
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ QuickBooks Online - Unable to login
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-09-30 22:19 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-09-30 22:22 UTC
```

**6. Added: Affected components**

```diff
+ QuickBooks Online - United States, United States
```

**7. Added: Update** (identified) · 2024-09-30 22:19 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**8. Added: Update** (resolved) · 2024-09-30 22:22 UTC

```diff
+ This issue has been resolved. Clearing your browsers cache and cookies might be needed if you are still experiencing issues getting to the login page.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-09-30 22:19 UTC | Critical incident: QuickBooks Online - Unable to login (this change) | outage |

All QuickBooks Online changes: [timeline](https://rewindex.com/company/quickbooks-online/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i861b6be590e369 · Markdown: https://rewindex.com/change/i861b6be590e369.md · JSON: https://rewindex.com/api/v1/changes/i861b6be590e369 · Generated 2026-10-18T03:33:50.123Z