# Jupyter (Anaconda): Major incident: Errors when logging into pyscript.com

**Summary:** A major incident caused pyscript.com login attempts to potentially return "profile - username - Input should be a valid string." It started at 2024-12-09 18:05 UTC and was resolved at 2024-12-09 21:06 UTC, lasting 3 h 1 min. A fix was implemented at 20:04 UTC; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-12-09 18:05 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/lkgtn14gwzq1](https://stspg.io/lkgtn14gwzq1)
- [Company: Jupyter (Anaconda)](https://rewindex.com/company/jupyter-anaconda.md)
- Versions: before (none: first archived) → after incident\_version:150/9lc3x2v85p6t@bb37cd330815
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Errors when logging into pyscript.com
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-12-09 18:05 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-12-09 21:06 UTC
```

**6. Added: Affected components**

```diff
+ Pyscript.com, Pyscript - Pyscript.com
```

**7. Added: Update** (investigating) · 2024-12-09 18:05 UTC

```diff
+ Login attempts on pyscript.com may return an error saying "profile - username - Input should be a valid string."
```

**8. Added: Update** (identified) · 2024-12-09 19:36 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2024-12-09 20:04 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2024-12-09 21:06 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-12-09 18:05 UTC | Major incident: Errors when logging into pyscript.com (this change) | outage |

All Jupyter (Anaconda) changes: [timeline](https://rewindex.com/company/jupyter-anaconda/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i859bd24fc5cbcc · Markdown: https://rewindex.com/change/i859bd24fc5cbcc.md · JSON: https://rewindex.com/api/v1/changes/i859bd24fc5cbcc · Generated 2026-10-18T01:40:02.473Z