# Front: Major incident: App not loading

**Summary:** Front reported a major outage affecting app loading in specific regions and causing timeouts for some API calls. It lasted 9 min, from 2025-09-26 16:47 UTC to 2025-09-26 16:56 UTC. Front stated that a cache node was lost and automatically recovered in 6 minutes; all systems should now be operational. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-09-26 16:47 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/xhffzlbwrsbg](https://stspg.io/xhffzlbwrsbg)
- [Company: Front](https://rewindex.com/company/front.md)
- Versions: before (none: first archived) → after incident\_version:328/q8v3wc6v511r@e2e6a901e36f
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ App not loading
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-09-26 16:47 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-09-26 16:56 UTC
```

**6. Added: Affected components**

```diff
+ API and integrations, App
```

**7. Added: Update** (investigating) · 2025-09-26 16:47 UTC

```diff
+ App is not loading in specific regions and timeouts have been spiking for some API calls
```

**8. Added: Update** (resolved) · 2025-09-26 16:56 UTC

```diff
+ A cache node was lost and automatically recovered in 6 minutes. All systems should now be operational.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-09-26 16:47 UTC | Major incident: App not loading (this change) | outage |

All Front changes: [timeline](https://rewindex.com/company/front/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i856956639496d8 · Markdown: https://rewindex.com/change/i856956639496d8.md · JSON: https://rewindex.com/api/v1/changes/i856956639496d8 · Generated 2026-10-18T00:39:31.171Z