# Discord: Major incident: Age group status mismatch across devices

**Summary:** Discord reported a major Android degradation involving mismatched age group statuses across devices: “unconfirmed” on an older mobile app but “adult” on web/desktop. It started at 2026-09-24 02:08 UTC and was resolved at 2026-09-24 03:32 UTC, lasting 1 h 23 min. Discord implemented a fix and instructed users to close and refresh the app. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-09-24 02:08 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/4pqvfhkn61px](https://stspg.io/4pqvfhkn61px)
- [Company: Discord](https://rewindex.com/company/discord.md)
- Versions: before (none: first archived) → after incident\_version:99/t00495fymyd6@aa86d6adb576
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Age group status mismatch across devices
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-24 02:08 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-24 03:32 UTC
```

**6. Added: Affected components**

```diff
+ Android, Client - Android
```

**7. Added: Update** (investigating) · 2026-09-24 02:08 UTC

```diff
+ We’re aware of an issue where users are seeing mismatched age group statuses across devices. For example, appearing as “unconfirmed” on an older mobile app version, but "adult" on web/desktop. We’re aware of the issue and actively working on a fix.
```

**8. Added: Update** (identified) · 2026-09-24 02:10 UTC

```diff
+ We’re aware of an issue where users are seeing mismatched age group statuses across devices. For example, appearing as “unconfirmed” on an older mobile app version, but "adult" on web/desktop. We’re aware of the issue and actively working on a fix.
```

**9. Added: Update** (monitoring) · 2026-09-24 03:05 UTC

```diff
+ A fix has been implemented and we are monitoring results. Please close and refresh your app to get the fix for adult status.
```

**10. Added: Update** (resolved) · 2026-09-24 03:32 UTC

```diff
+ This incident has been resolved. https://x.com/discord/status/2102964092189475028?s=20
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-24 02:08 UTC | Major incident: Age group status mismatch across devices (this change) | degradation |

All Discord changes: [timeline](https://rewindex.com/company/discord/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i8567832b3caad1 · Markdown: https://rewindex.com/change/i8567832b3caad1.md · JSON: https://rewindex.com/api/v1/changes/i8567832b3caad1 · Generated 2026-10-18T02:29:39.360Z