# Squarespace: Major incident: Connectivity Issues

**Summary:** Squarespace reported a major connectivity outage affecting sites and account dashboards, with Accounts & Billing, Acuity Scheduling, Site Editing, and Site Loading listed as affected components. It started at 2026-07-29 18:20 UTC and was resolved at 2026-07-29 19:47 UTC, lasting 1 h 27 min; Squarespace identified the issue and implemented a fix but did not specify the cause. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-29 18:20 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/hzn2x1z1wczl](https://stspg.io/hzn2x1z1wczl)
- [Company: Squarespace](https://rewindex.com/company/squarespace.md)
- Versions: before (none: first archived) → after incident\_version:260/y8jvtxx0jv7f@208ef715e75f
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Connectivity Issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-29 18:20 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-29 19:47 UTC
```

**6. Added: Affected components**

```diff
+ Accounts & Billing, Acuity Scheduling, Site Editing, Site Loading
```

**7. Added: Update** (investigating) · 2026-07-29 18:20 UTC

```diff
+ We are currently investigating connectivity issues with Squarespace sites and account dashboards.
```

**8. Added: Update** (investigating) · 2026-07-29 18:43 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (identified) · 2026-07-29 19:02 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**10. Added: Update** (resolved) · 2026-07-29 19:47 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-29 18:20 UTC | Major incident: Connectivity Issues (this change) | outage |

All Squarespace changes: [timeline](https://rewindex.com/company/squarespace/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i855d9aee806643 · Markdown: https://rewindex.com/change/i855d9aee806643.md · JSON: https://rewindex.com/api/v1/changes/i855d9aee806643 · Generated 2026-10-18T02:28:10.652Z