# Dremio: Major incident: Queries stuck in metadata retrieval in Dremio Cloud (EU)

**Summary:** Dremio Cloud (EU) queries stalled at metadata retrieval during a major incident from 2025-02-10 10:02 UTC to 2025-02-10 17:55 UTC (7 h 53 min), now resolved. Dremio reported upstream timeouts and queuing in a core indexing service, mitigated by throttling; initial analysis suggested a recent underlying infrastructure change on Google may have triggered the failure. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-02-10 10:02 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/vr5vlbkdmzmk](https://stspg.io/vr5vlbkdmzmk)
- [Company: Dremio](https://rewindex.com/company/dremio.md)
- Versions: before (none: first archived) → after incident\_version:144/rtn8pnvl7n2l@bcffddad281c
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Queries stuck in metadata retrieval in Dremio Cloud (EU)
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-02-10 10:02 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-02-10 17:55 UTC
```

**6. Added: Update** (investigating) · 2025-02-10 10:02 UTC

```diff
+ We are currently investigating an issue impacting queries within Dremio Cloud (EU) that causes queries to not progress past the metadata retrieval stage. We will provide another update within 60 minutes.
```

**7. Added: Update** (investigating) · 2025-02-10 10:55 UTC

```diff
+ We are continuing to investigate an issue impacting queries within Dremio Cloud (EU) that causes queries to not progress past the metadata retrieval stage. We will provide another update within 60 minutes.
```

**8. Added: Update** (investigating) · 2025-02-10 11:53 UTC

```diff
+ We are continuing to investigate an issue impacting queries within Dremio Cloud (EU) that causes queries to not progress past the metadata retrieval stage. We will provide another update within 60 minutes.
```

**9. Added: Update** (investigating) · 2025-02-10 12:52 UTC

```diff
+ We are continuing to investigate an issue impacting queries within Dremio Cloud (EU) that causes queries to not progress past the metadata retrieval stage. We will provide another update within 60 minutes.
```

**10. Added: Update** (investigating) · 2025-02-10 13:51 UTC

```diff
+ We are continuing to investigate an issue impacting queries within Dremio Cloud (EU) that causes queries to not progress past the metadata retrieval stage. We will provide another update within 60 minutes.
```

**11. Added: Update** (investigating) · 2025-02-10 14:57 UTC

```diff
+ We are continuing to investigate an issue impacting queries within Dremio Cloud (EU) that causes queries to not progress past the metadata retrieval stage. We will provide another update within 60 minutes.
```

**12. Added: Update** (investigating) · 2025-02-10 15:58 UTC

```diff
+ We are continuing to investigate an issue impacting queries within Dremio Cloud (EU) that causes queries to not progress past the metadata retrieval stage. We are experiencing issues with our upstream provider causing timeouts and are working to mitigate this issue. We will provide another update within 60 minutes.
```

**13. Added: Update** (monitoring) · 2025-02-10 17:15 UTC

```diff
+ We have identified the issue impacting queries within Dremio Cloud (EU) that causes queries to not progress past the metadata retrieval stage and applied a mitigation. We are seeing recovery of customer environments and will continue to monitor. We apologize for any inconvenience caused and will publish a post-mortem for this incident in the coming days.
```

**14. Added: Update** (monitoring) · 2025-02-10 17:55 UTC

```diff
+ One of our core indexing services that powers both discovery of sources and metadata refreshes starting queueing up. We have mitigated the issue by throttling the service. Our initial analysis suggests that the failure may have been triggered by a recent change in our underlying infrastructure on Google. We are collaborating with our partners at Google to conduct a thorough Root Cause Analysis and identify the exact cause of the issue.
```

**15. Added: Update** (resolved) · 2025-02-10 17:55 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-02-10 10:02 UTC | Major incident: Queries stuck in metadata retrieval in Dremio Cloud (EU) (this change) | outage |

All Dremio changes: [timeline](https://rewindex.com/company/dremio/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i8526463f3e92af · Markdown: https://rewindex.com/change/i8526463f3e92af.md · JSON: https://rewindex.com/api/v1/changes/i8526463f3e92af · Generated 2026-10-18T01:53:59.481Z