# Metabase Cloud: Major incident: Metabase Store unavailable

**Summary:** Metabase Store had a major outage starting 2025-01-06 19:30 UTC, with a recorded duration of 0 min and status resolved. The vendor reported intermittent unavailability for an hour due to a problem during the store update, so the reported impact window differs from the recorded duration. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-01-06 19:30 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/zwcmdymbfjs7](https://stspg.io/zwcmdymbfjs7)
- [Company: Metabase Cloud](https://rewindex.com/company/metabase-cloud.md)
- Versions: before (none: first archived) → after incident\_version:71/fb7bk81n1434@1341cf91566c
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Metabase Store unavailable
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-01-06 19:30 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-01-06 19:30 UTC
```

**6. Added: Update** (resolved) · 2025-01-06 19:30 UTC

```diff
+ Metabase store was unavailable intermittently for an hour due to a problem during the store update.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-01-06 19:30 UTC | Major incident: Metabase Store unavailable (this change) | outage |

All Metabase Cloud changes: [timeline](https://rewindex.com/company/metabase-cloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i850421970bb2d2 · Markdown: https://rewindex.com/change/i850421970bb2d2.md · JSON: https://rewindex.com/api/v1/changes/i850421970bb2d2 · Generated 2026-10-18T02:28:40.215Z