# Bitrise: Major incident: Issue with the Start Build dialog in the Website UI

**Summary:** Bitrise reported a major Builds (CI) incident: users may have been unable to open or use the Website UI’s Start Build dialog, while underlying build triggers were unaffected. It started at 2026-10-05 08:36 UTC and was resolved at 2026-10-05 10:55 UTC, lasting 2 h 18 min. A fix was implemented at 08:46 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-05 08:36 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/26zt1pqbznvp](https://stspg.io/26zt1pqbznvp)
- [Company: Bitrise](https://rewindex.com/company/bitrise.md)
- Versions: before (none: first archived) → after incident\_version:177/kzznhm45ty49@87be2037fcb0
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issue with the Start Build dialog in the Website UI
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-05 08:36 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-05 10:55 UTC
```

**6. Added: Affected components**

```diff
+ ⚙️ Builds (CI)
```

**7. Added: Update** (investigating) · 2026-10-05 08:36 UTC

```diff
+ Users may be unable to open or use the Start Build dialog in the UI. This does not impact the underlying build trigger functionality., we are investigating the issue.
```

**8. Added: Update** (identified) · 2026-10-05 08:36 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2026-10-05 08:46 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2026-10-05 10:55 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-05 08:36 UTC | Major incident: Issue with the Start Build dialog in the Website UI (this change) | outage |

All Bitrise changes: [timeline](https://rewindex.com/company/bitrise/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i84bb3fb02655af · Markdown: https://rewindex.com/change/i84bb3fb02655af.md · JSON: https://rewindex.com/api/v1/changes/i84bb3fb02655af · Generated 2026-10-18T02:25:48.818Z