# Canva: Major incident: Some users may have issues using Canva

**Summary:** Some Canva users had issues creating designs from templates on the home page in a major-impact incident starting at 2026-10-08 16:42 UTC. Canva reported a fix and resolution at 2026-10-08 17:20 UTC; the incident lasted 37 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-08 16:42 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/620vb6pcd3t7](https://stspg.io/620vb6pcd3t7)
- [Company: Canva](https://rewindex.com/company/canva.md)
- Versions: before (none: first archived) → after incident\_version:95/q8k2n8gqgyy6@7262580c642c
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some users may have issues using Canva
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-08 16:42 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-08 17:20 UTC
```

**6. Added: Update** (investigating) · 2026-10-08 16:42 UTC

```diff
+ Some users are having issues creating designs from templates on the home page.
```

**7. Added: Update** (resolved) · 2026-10-08 17:20 UTC

```diff
+ Fix has landed and issue is now resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-08 16:42 UTC | Major incident: Some users may have issues using Canva (this change) | outage |

All Canva changes: [timeline](https://rewindex.com/company/canva/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i84b03234f61197 · Markdown: https://rewindex.com/change/i84b03234f61197.md · JSON: https://rewindex.com/api/v1/changes/i84b03234f61197 · Generated 2026-10-18T03:32:21.546Z