# InfluxData (InfluxDB Cloud): Major incident: The login and signup pages for Cloud2 accounts are currently down.

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-09-17 23:00 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/gqcxm6h35h4m](https://stspg.io/gqcxm6h35h4m)
- [Company: InfluxData (InfluxDB Cloud)](https://rewindex.com/company/influxdata.md)
- Versions: before (none: first archived) → after incident\_version:738/9l3hgv52cw0s@e90be0460705
- Change 1 of 1 for this incident

Incident page (full timeline): [The login and signup pages for Cloud2 accounts are currently down.](https://rewindex.com/company/influxdata/incidents/9l3hgv52cw0s.md)
## What changed

**1. Added: Title**

```diff
+ The login and signup pages for Cloud2 accounts are currently down.
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-09-17 23:00 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-09-18 01:02 UTC
```

**6. Added: Affected components**

```diff
+ Cloud Serverless: AWS, EU-Central - Other, Cloud Serverless: AWS, US-East-1 - Other, Cloud Serverless: AWS, US-West-2-1 - Other, Cloud Serverless: AWS, US-West-2-2 - Other, Cloud Serverless: Azure, East US - Other, Cloud Serverless: Azure, W. Europe - Other, Cloud Serverless: GCP - Other, Other
```

**7. Added: Update** (investigating) · 2025-09-17 23:00 UTC

```diff
+ We are investigating the issue.
```

**8. Added: Update** (investigating) · 2025-09-17 23:04 UTC

```diff
+ We are investigating the issue.
```

**9. Added: Update** (monitoring) · 2025-09-18 00:06 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2025-09-18 01:02 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-09-17 23:00 UTC | Major incident: The login and signup pages for Cloud2 accounts are currently down. (this change) | major |

All InfluxData (InfluxDB Cloud) changes: [timeline](https://rewindex.com/company/influxdata/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i84a2e401ac33f3 · Markdown: https://rewindex.com/change/i84a2e401ac33f3.md · JSON: https://rewindex.com/api/v1/changes/i84a2e401ac33f3 · Generated 2026-10-20T00:00:46.484Z