# Render: Critical incident: GitHub git clone 403 errors

**Summary:** Render reported a critical incident: GitHub git clone 403 errors blocked deployments for services in Frankfurt; running services were unaffected. It lasted 5 h 36 min, from 2026-07-19 03:44 UTC to 2026-07-19 09:20 UTC, when it was resolved; no specific cause or fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-19 03:44 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/561b5002nzsj](https://stspg.io/561b5002nzsj)
- [Company: Render](https://rewindex.com/company/render.md)
- Versions: before (none: first archived) → after incident\_version:203/wtznflqd1jsp@bb75fb2d0ff4
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ GitHub git clone 403 errors
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-19 03:44 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-19 09:20 UTC
```

**6. Added: Affected components**

```diff
+ Builds and Deploys, Frankfurt - Builds and Deploys
```

**7. Added: Update** (investigating) · 2026-07-19 03:44 UTC

```diff
+ We have received an elevated number of reports about git clone failures resulting in a 403 error, aborting the deployment. We are investigating.
```

**8. Added: Update** (identified) · 2026-07-19 03:55 UTC

```diff
+ Services failing to deploy are those deployed in Frankfurt. Running services are not affected, only the deploy process is failing. We are still working to determine the cause of this error for those services.
```

**9. Added: Update** (identified) · 2026-07-19 05:57 UTC

```diff
+ Users with services hosted in Frankfurt that rely on GitHub repositories for deployments continue to see 403 errors in their logs causing the deployment to fail. We are continuing to work on this issue within our own systems and have reached out to GitHub.
```

**10. Added: Update** (identified) · 2026-07-19 08:29 UTC

```diff
+ We are continuing to work towards mitigating this issue, while also working with GitHub to resolve these deployment failures.
```

**11. Added: Update** (monitoring) · 2026-07-19 09:10 UTC

```diff
+ Deployments have been consistently completing since approximately 08:40, and are returning to normal levels. We are monitoring for any other impacts.
```

**12. Added: Update** (resolved) · 2026-07-19 09:20 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-19 03:44 UTC | Critical incident: GitHub git clone 403 errors (this change) | outage |

All Render changes: [timeline](https://rewindex.com/company/render/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i8473f167a2a1c7 · Markdown: https://rewindex.com/change/i8473f167a2a1c7.md · JSON: https://rewindex.com/api/v1/changes/i8473f167a2a1c7 · Generated 2026-10-18T02:29:13.705Z