# LlamaIndex: Critical incident: Website Login Issues

**Summary:** _summary pending_
## Part of an outage event

- [AWS outage, Jul 16, 2026: 27 vendors, 29 incidents](https://rewindex.com/events/2026-07-16-aws)
- This incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted +1 h 1 min vs AWS’s own post)

```mermaid
flowchart LR
  root["AWS<br/>posted 08:44 UTC"]:::root
  before["Posted before AWS did<br/>2 vendors, 1 blamed AWS<br/>FusionAuth, Upstash"]:::blames
  root --> before
  h1["Within an hour<br/>2 vendors, 2 blamed AWS<br/>Coda, Grammarly"]:::blames
  root --> h1
  p0["Anthropic<br/>posted −5 min, did not name AWS"]:::timing
  root -.-> p0
  k0["GitHub, GitHub Copilot<br/>+12 h 21 min"]:::hop2
  p0 -->|"blamed Anthropic"| k0
  me["LlamaIndex (this incident)<br/>posted +1 h 1 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

- Kind: Major incident · Label: critical (vendor)
- Changed: 2026-07-16 09:44 UTC · Detected: 2026-10-19 17:03 UTC
- [Source: https://stspg.io/nf79dd6b4p3r](https://stspg.io/nf79dd6b4p3r)
- [Company: LlamaIndex](https://rewindex.com/company/llamaindex.md)
- Versions: before (none: first archived) → after incident\_version:680/65x7vwt96r26@53f26d0cc42e
- Change 1 of 1 for this incident

Incident page (full timeline): [Website Login Issues](https://rewindex.com/company/llamaindex/incidents/65x7vwt96r26.md)
## What changed

**1. Added: Title**

```diff
+ Website Login Issues
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-16 09:44 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-16 10:22 UTC
```

**6. Added: Affected components**

```diff
+ LlamaParse (EU) - LlamaParse UI, LlamaParse (Global) - LlamaParse UI, LlamaParse UI
```

**7. Added: Update** (investigating) · 2026-07-16 09:44 UTC

```diff
+ We are investigating an issue with our authentication provider impacting our login flow.  API is unaffected.
```

**8. Added: Update** (resolved) · 2026-07-16 10:22 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-16 09:44 UTC | Critical incident: Website Login Issues (this change) | critical |

All LlamaIndex changes: [timeline](https://rewindex.com/company/llamaindex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i84430358fa5e87 · Markdown: https://rewindex.com/change/i84430358fa5e87.md · JSON: https://rewindex.com/api/v1/changes/i84430358fa5e87 · Generated 2026-10-19T23:13:24.644Z