# Cloudsmith: Major incident: Intermittent failures when syncing Docker images.

**Summary:** Cloudsmith reported a major incident causing intermittent Docker image sync failures from 2026-07-14 08:23 UTC to 2026-07-14 16:07 UTC, lasting 7 h 43 min. Security scan results were delayed, and some customers experienced SBOM generation failures during mitigation. Services were fully restored and the impacted SBOM backfill completed. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-07-14 08:23 UTC · Detected: 2026-10-17 18:22 UTC
- Source: n/a
- [Company: Cloudsmith](https://rewindex.com/company/cloudsmith.md)
- Versions: before (none: first archived) → after incident\_version:181/01KXFVKD41P78WK4X6PZ2JWAPG@5e265d8c258b
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Intermittent failures when syncing Docker images.
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-14 08:23 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-14 16:07 UTC
```

**6. Added: Update** (investigating) · 2026-07-14 08:23 UTC

```diff
+ Customers may experience intermittent sync failures for docker images. Our engineers our currently investigating.
```

**7. Added: Update** (identified) · 2026-07-14 09:25 UTC

```diff
+ The issue has been identified and our engineering team is currently working on deploying a fix. We will share the next update once the fix is deployed.
```

**8. Added: Update** (identified) · 2026-07-14 10:38 UTC

```diff
+ Package syncing has been restored. Some security scan results may be delayed while we finish rolling out the remaining fix.
```

**9. Added: Update** (monitoring) · 2026-07-14 11:18 UTC

```diff
+ Package sync is now fully operational. Some customers may have experienced failures in generating SBOMs during mitigation. We are running a backfill.
```

**10. Added: Update** (monitoring) · 2026-07-14 13:03 UTC

```diff
+ Backfill is currently in progress. We will share the next update once it is completed.
```

**11. Added: Update** (resolved) · 2026-07-14 16:07 UTC

```diff
+ Services have become fully operational and the backfill for the impacted SBOMs have completed. We are continuing to monitor the platform to ensure stability.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-14 08:23 UTC | Major incident: Intermittent failures when syncing Docker images. (this change) | degradation |

All Cloudsmith changes: [timeline](https://rewindex.com/company/cloudsmith/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i83b96d492263b1 · Markdown: https://rewindex.com/change/i83b96d492263b1.md · JSON: https://rewindex.com/api/v1/changes/i83b96d492263b1 · Generated 2026-10-18T03:33:52.264Z