# Convex: Major incident: Account verification/team invite emails not working

**Summary:** Convex reported a major outage preventing dashboard emails, including team invitations and new account verification, across Business, Free & Starter, and Professional. It started at 2026-08-16 23:33 UTC and lasted 1 h 53 min, resolving at 2026-08-17 01:26 UTC; a fix was implemented at 2026-08-17 00:50 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-16 23:33 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/g465cr9zt0cx](https://stspg.io/g465cr9zt0cx)
- [Company: Convex](https://rewindex.com/company/convex.md)
- Versions: before (none: first archived) → after incident\_version:140/fmb8wgw220gg@f284da970cf2
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Account verification/team invite emails not working
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-16 23:33 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-17 01:26 UTC
```

**6. Added: Affected components**

```diff
+ Business, Development Services - Business, Development Services - Free & Starter, Development Services - Professional, Free & Starter, Professional
```

**7. Added: Update** (identified) · 2026-08-16 23:33 UTC

```diff
+ We identified an ongoing issue that prevents emails sent from the Convex dashboard (e.g. team invitations and new account verification emails) from being sent. We are currently working on a fix.
```

**8. Added: Update** (monitoring) · 2026-08-17 00:50 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2026-08-17 01:26 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-16 23:33 UTC | Major incident: Account verification/team invite emails not working (this change) | outage |

All Convex changes: [timeline](https://rewindex.com/company/convex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i837cc4aff4038c · Markdown: https://rewindex.com/change/i837cc4aff4038c.md · JSON: https://rewindex.com/api/v1/changes/i837cc4aff4038c · Generated 2026-10-18T03:32:07.761Z