# Convex: Major incident: Usage info on Convex dashboard is unavailable

**Summary:** Convex dashboard usage information could not be queried during a major incident starting 2025-10-20 14:48 UTC and resolved at 2025-10-20 22:00 UTC, lasting 7 h 11 min. Convex suspected a new round of AWS issues and later reported identifying the issue and implementing a fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-10-20 14:48 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/bm3zx6548rsr](https://stspg.io/bm3zx6548rsr)
- [Company: Convex](https://rewindex.com/company/convex.md)
- Versions: before (none: first archived) → after incident\_version:140/5h6942j8b3nn@d57b54d4264f
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Usage info on Convex dashboard is unavailable
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-20 14:48 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-20 22:00 UTC
```

**6. Added: Affected components**

```diff
+ Development Services - Dashboard
```

**7. Added: Update** (investigating) · 2025-10-20 14:48 UTC

```diff
+ Usage information can't be queried at the moment; we believe this is caused by a new round of AWS issues.
```

**8. Added: Update** (identified) · 2025-10-20 19:20 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (resolved) · 2025-10-20 22:00 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-20 14:48 UTC | Major incident: Usage info on Convex dashboard is unavailable (this change) | outage |

All Convex changes: [timeline](https://rewindex.com/company/convex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i82c9957acf6557 · Markdown: https://rewindex.com/change/i82c9957acf6557.md · JSON: https://rewindex.com/api/v1/changes/i82c9957acf6557 · Generated 2026-10-18T02:55:39.075Z