# GitLab: Major incident: Long Queue Times on Shared Runners

**Summary:** _summary pending_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2025-08-04 22:45 UTC · Detected: 2026-10-18 05:08 UTC
- [Source: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/68913811f7010b05ea72a0d6](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/68913811f7010b05ea72a0d6)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)
- Versions: before (none: first archived) → after incident\_version:188/68913811f7010b05ea72a0d6@390fdd370014
- Change 1 of 1 for this incident

Incident page (full timeline): [Long Queue Times on Shared Runners](https://rewindex.com/company/gitlab/incidents/68913811f7010b05ea72a0d6.md)
## What changed

**1. Added: Title**

```diff
+ Long Queue Times on Shared Runners
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-08-04 22:45 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-08-05 03:38 UTC
```

**6. Added: Affected components**

```diff
+ CI/CD, CI/CD - Hosted runners on Linux
```

**7. Added: Update** (identified) · 2025-08-04 22:45 UTC

```diff
+ We've received reports of long job queue times for shared runners on GitLab.com. The team is currently working to rectify the behavior. See: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20305
```

**8. Added: Update** (identified) · 2025-08-04 23:10 UTC

```diff
+ We believe to have identified the source of the delays in job processing for Shared Linux Runners on GitLab.com, and the team is working on a solution. More: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20305
```

**9. Added: Update** (monitoring) · 2025-08-04 23:28 UTC

```diff
+ The team has enabled mitigation and the performance of the affected Shared Linux Runners has improved. We're monitoring the situation. More: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20305
```

**10. Added: Update** (resolved) · 2025-08-05 03:38 UTC

```diff
+ This incident has been mitigated. For more information, see: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20305
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-08-04 22:45 UTC | Major incident: Long Queue Times on Shared Runners (this change) | degradation |

All GitLab changes: [timeline](https://rewindex.com/company/gitlab/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i829341e0ee8a04 · Markdown: https://rewindex.com/change/i829341e0ee8a04.md · JSON: https://rewindex.com/api/v1/changes/i829341e0ee8a04 · Generated 2026-10-18T12:19:08.288Z