# Elastic Cloud: Major incident: Issues with Email Alerts

**Summary:** Elastic Cloud reported a major incident affecting email alerts for some customers, starting 2026-05-08 18:10 UTC and resolved at 2026-05-09 01:01 UTC, lasting 6 h 50 min. A solution was implemented and email delivery resumed by 05-08 23:11 UTC; the final update confirmed successful delivery with no monitored issues. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-05-08 18:10 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/4mgbqqy1tqrs](https://stspg.io/4mgbqqy1tqrs)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)
- Versions: before (none: first archived) → after incident\_version:276/2r49hmpcjnvj@a7feca7deffd
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issues with Email Alerts
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-08 18:10 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-09 01:01 UTC
```

**6. Added: Update** (investigating) · 2026-05-08 18:10 UTC

```diff
+ We are currently investigating reports that some customers may be facing issues with email alerts.
```

**7. Added: Update** (monitoring) · 2026-05-08 23:11 UTC

```diff
+ A solution has been implemented, and email delivery has resumed. We are continuing to track the situation closely and will provide another update once considered resolved.
```

**8. Added: Update** (resolved) · 2026-05-09 01:01 UTC

```diff
+ This issue is now resolved. Email delivery has been successful with no monitored issues.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-08 18:10 UTC | Major incident: Issues with Email Alerts (this change) | outage |

All Elastic Cloud changes: [timeline](https://rewindex.com/company/elastic-cloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i82609d321062e0 · Markdown: https://rewindex.com/change/i82609d321062e0.md · JSON: https://rewindex.com/api/v1/changes/i82609d321062e0 · Generated 2026-10-18T02:55:40.435Z