# Snyk: Major incident: Issue Resolving Entitlements

> Major incident: Issue Resolving Entitlements. Detected 2026-11-02 by Rewindex: what changed on Snyk’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i81cadbdfbdc587
Last updated: 2026-11-02T19:53:46Z

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-11-02 19:43 UTC · Detected: 2026-11-02 19:53 UTC
- [Source: https://status.snyk.io/incidents/mpvq4qrx5n4x](https://status.snyk.io/incidents/mpvq4qrx5n4x)
- [Company: Snyk](https://rewindex.com/company/snyk.md)
- Versions: before (none: first archived) → after incident\_version:318/mpvq4qrx5n4x@8a672b3e5380
- Change 1 of 4 for this incident

Incident page (full timeline): [Issue Resolving Entitlements](https://rewindex.com/company/snyk/incidents/mpvq4qrx5n4x.md)
## What changed

**1. Added: Title**

```diff
+ Issue Resolving Entitlements
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-11-02 19:43 UTC
```

**5. Added: Affected components**

```diff
+ SNYK-AU-01 - app.au.snyk.io,  - Snyk Code,  - Snyk Container, SNYK-EU-01 - app.eu.snyk.io,  - Snyk IaC,  - Snyk Open Source, SNYK-US-02 - app.us.snyk.io
```

**6. Added: Update** (investigating) · 2026-11-02 19:43 UTC

```diff
+ Snyk engineers are investigating an issue impacting Multi-Tenant US-02, Multi-Tenant EU, and Multi-Tenant AU. Customers may experience failures resolving entitlements. The Snyk Incident response has been enacted.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-11-02 19:43 UTC | Major incident: Issue Resolving Entitlements (this change) | outage |
| 2026-11-02 21:03 UTC | [Incident updated: Issue Resolving Entitlements](https://rewindex.com/change/r18e71049353e4e.md) | Normal progress |
| 2026-11-02 21:53 UTC | [Incident updated: Issue Resolving Entitlements](https://rewindex.com/change/r5561d09258ded5.md) | Normal progress |
| 2026-11-03 13:33 UTC | [Incident updated: Issue Resolving Entitlements](https://rewindex.com/change/r714a8e42e405a5.md) | Normal progress |

Next: [change](https://rewindex.com/change/r18e71049353e4e.md) · All Snyk changes: [timeline](https://rewindex.com/company/snyk/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: Issue Resolving Entitlements on Snyk’s status page, changed 2026-11-02 19:43 UTC (change 1 of 4).

- Canonical URL: https://rewindex.com/change/i81cadbdfbdc587
- Citation: Snyk, “Major incident: Issue Resolving Entitlements” (2026-11-02 19:43 UTC). Archived by Rewindex: https://rewindex.com/change/i81cadbdfbdc587 (CC BY 4.0).
- Markdown link: `[Snyk: Major incident: Issue Resolving Entitlements (2026-11-02)](https://rewindex.com/change/i81cadbdfbdc587)`


---
Canonical: https://rewindex.com/change/i81cadbdfbdc587 · Markdown: https://rewindex.com/change/i81cadbdfbdc587.md · JSON: https://rewindex.com/api/v1/changes/i81cadbdfbdc587 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:19:43.448Z