# BigCommerce: Major incident: Analytics Incident

**Summary:** BigCommerce reported a major Analytics outage preventing shopper-event capture; Control Panel Analytics Reports and Facebook Conversions API (FBCAPI) data for the affected window remain degraded or missing. It started and was resolved at 2026-06-23 03:57 UTC (computed duration: 0 min); engineers resolved the issue, and current events are processing normally. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-06-23 03:57 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/gl1ppfm2nfpx](https://stspg.io/gl1ppfm2nfpx)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)
- Versions: before (none: first archived) → after incident\_version:118/1w0zrlkgy00w@b637b6e360d4
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Analytics Incident
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-23 03:57 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-23 03:57 UTC
```

**6. Added: Update** (resolved) · 2026-06-23 03:57 UTC

```diff
+ Commerce Engineers have identified and resolved an issue that prevented shopper events from being captured between 8:38 PM and 10:20 PM CT. Systems are now functioning normally, and current events are processing correctly. Please note that Control Panel Analytics Reports and the Facebook Conversions API (FBCAPI) integration data for that specific time window (8:38 PM – 10:20 PM CT) will remain degraded or missing in Control Panel Analytics Reports. The affected events are: PRODUCT_PAGE_VIEWED and SHOPPER_VISIT_STARTED in Control Panel Visits and Conversion reports; and PRODUCT_PAGE_VIEWED and SHOPPER_PAGE_VIEWED events in the Facebook Conversions API. We are monitoring the platform to ensure continued stability.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-23 03:57 UTC | Major incident: Analytics Incident (this change) | outage |

All BigCommerce changes: [timeline](https://rewindex.com/company/bigcommerce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i81b19b79c219f8 · Markdown: https://rewindex.com/change/i81b19b79c219f8.md · JSON: https://rewindex.com/api/v1/changes/i81b19b79c219f8 · Generated 2026-10-18T02:31:44.112Z