# Bandwidth: Critical incident: Bandwidth Local Market Impairment - 554 - Longview, TX

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2026-10-09 21:02 UTC · Detected: 2026-10-19 17:33 UTC
- [Source: https://stspg.io/7qxrs19hq7kl](https://stspg.io/7qxrs19hq7kl)
- [Company: Bandwidth](https://rewindex.com/company/bandwidth.md)
- Versions: before (none: first archived) → after incident\_version:690/zyqf7ch3rm6q@d67614b03d41
- Change 1 of 1 for this incident

Incident page (full timeline): [Bandwidth Local Market Impairment - 554 - Longview, TX](https://rewindex.com/company/bandwidth/incidents/zyqf7ch3rm6q.md)
## What changed

**1. Added: Title**

```diff
+ Bandwidth Local Market Impairment - 554 - Longview, TX
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-09 21:02 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-10 14:07 UTC
```

**6. Added: Affected components**

```diff
+ 554 - Longview, TX, US Markets - 554 - Longview, TX
```

**7. Added: Update** (investigating) · 2026-10-09 21:02 UTC

```diff
+ We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
```

**8. Added: Update** (investigating) · 2026-10-10 01:13 UTC

```diff
+ We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
```

**9. Added: Update** (investigating) · 2026-10-10 04:59 UTC

```diff
+ We are continuing to investigate this issue.
```

**10. Added: Update** (identified) · 2026-10-10 08:58 UTC

```diff
+ Our carrier has identified the cause of this incident and is working to complete repairs.
```

**11. Added: Update** (identified) · 2026-10-10 10:50 UTC

```diff
+ Our carrier has identified the cause of this incident and is working to complete repairs.
```

**12. Added: Update** (identified) · 2026-10-10 11:43 UTC

```diff
+ Our carrier has identified the cause of this incident and is working to complete repairs.
```

**13. Added: Update** (monitoring) · 2026-10-10 14:06 UTC

```diff
+ We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
```

**14. Added: Update** (resolved) · 2026-10-10 14:07 UTC

```diff
+ Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-09 21:02 UTC | Critical incident: Bandwidth Local Market Impairment - 554 - Longview, TX (this change) | critical |

All Bandwidth changes: [timeline](https://rewindex.com/company/bandwidth/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i81733bc08c7911 · Markdown: https://rewindex.com/change/i81733bc08c7911.md · JSON: https://rewindex.com/api/v1/changes/i81733bc08c7911 · Generated 2026-10-19T23:13:39.954Z