# Speechmatics: Critical incident: Batch SaaS US1 - API call failures

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2026-01-06 21:08 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/grhx7khtgtj5](https://stspg.io/grhx7khtgtj5)
- [Company: Speechmatics](https://rewindex.com/company/speechmatics.md)
- Versions: before (none: first archived) → after incident\_version:722/00588mrlz75s@b630a508c757
- Change 1 of 1 for this incident

Incident page (full timeline): [Batch SaaS US1 - API call failures](https://rewindex.com/company/speechmatics/incidents/00588mrlz75s.md)
## What changed

**1. Added: Title**

```diff
+ Batch SaaS US1 - API call failures
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-06 21:08 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-06 23:55 UTC
```

**6. Added: Affected components**

```diff
+ Batch SaaS - US1, Batch SaaS - US - Batch SaaS - US1
```

**7. Added: Update** (investigating) · 2026-01-06 21:08 UTC

```diff
+ We’re currently experiencing an outage in our Batch SaaS US1 region. Customers may see API call failures and delays.  Our team is currently working to restore availability and normal performance levels.  We apologise for any inconvenience.
```

**8. Added: Update** (identified) · 2026-01-06 21:30 UTC

```diff
+ The issue has been identified and a fix is being implemented. We recommend using Batch SaaS US2 region until US1 is fully operational. We apologise for any inconvenience.
```

**9. Added: Update** (identified) · 2026-01-06 22:13 UTC

```diff
+ The service outage in Batch SaaS US1 has now been mitigated.  Customers may see delays and experience degraded performance. We recommend using Batch SaaS US2 region until US1 is fully operational. We are working on restoring service to normal operational status in Batch SaaS US1.
```

**10. Added: Update** (monitoring) · 2026-01-06 22:50 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**11. Added: Update** (resolved) · 2026-01-06 23:55 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-06 21:08 UTC | Critical incident: Batch SaaS US1 - API call failures (this change) | critical |

All Speechmatics changes: [timeline](https://rewindex.com/company/speechmatics/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i810c6c83722490 · Markdown: https://rewindex.com/change/i810c6c83722490.md · JSON: https://rewindex.com/api/v1/changes/i810c6c83722490 · Generated 2026-10-19T21:43:50.474Z