# WorkOS: Major incident: SSO Profile API Timeouts

> Major incident: SSO Profile API Timeouts. Detected 2026-10-29 by Rewindex: what changed on WorkOS’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i808cd4fbb7e1b1
Last updated: 2026-10-29T17:43:43Z

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-10-29 17:34 UTC · Detected: 2026-10-29 17:43 UTC
- [Source: https://status.workos.com/incidents/2t6jgp7b90gg](https://status.workos.com/incidents/2t6jgp7b90gg)
- [Company: WorkOS](https://rewindex.com/company/workos.md)
- Versions: before (none: first archived) → after incident\_version:324/2t6jgp7b90gg@2c7cccf75a97
- Change 1 of 4 for this incident

Incident page (full timeline): [SSO Profile API Timeouts](https://rewindex.com/company/workos/incidents/2t6jgp7b90gg.md)
## What changed

**1. Added: Title**

```diff
+ SSO Profile API Timeouts
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-10-29 17:34 UTC
```

**5. Added: Affected components**

```diff
+ Core Services - SSO, SSO
```

**6. Added: Update** (investigating) · 2026-10-29 17:34 UTC

```diff
+ We are investigating timeouts on the /sso/profile endpoint. We apologize for the inconvenience and will share an update once we have more information.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-29 17:34 UTC | Major incident: SSO Profile API Timeouts (this change) | major |
| 2026-10-29 18:03 UTC | [Incident updated: SSO Profile API Timeouts](https://rewindex.com/change/r3ff5f64c6574ff.md) |  |
| 2026-10-29 18:23 UTC | [Incident updated: SSO Profile API Timeouts](https://rewindex.com/change/r3e227b795f80c0.md) |  |
| 2026-10-29 19:53 UTC | [Incident updated: SSO Profile API Timeouts](https://rewindex.com/change/r80283aa9d9fb6d.md) |  |

Next: [change](https://rewindex.com/change/r3ff5f64c6574ff.md) · All WorkOS changes: [timeline](https://rewindex.com/company/workos/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i808cd4fbb7e1b1 · Markdown: https://rewindex.com/change/i808cd4fbb7e1b1.md · JSON: https://rewindex.com/api/v1/changes/i808cd4fbb7e1b1 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-30T00:05:04.785Z