# Matillion: Major incident: Customers may experience an issue accessing Designer and Maia

**Summary:** Matillion reported a major incident affecting access to Designer and Maia, listing Designer components in the AU, EU and US regions. It started at 2026-08-12 08:17 UTC and was resolved at 2026-08-12 11:50 UTC, lasting 3 h 32 min. Matillion implemented a fix but did not state a cause. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-12 08:17 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/jf1x60x1spvk](https://stspg.io/jf1x60x1spvk)
- [Company: Matillion](https://rewindex.com/company/matillion.md)
- Versions: before (none: first archived) → after incident\_version:151/z65cf6bq0y3l@6e9585b2df89
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Customers may experience an issue accessing Designer and Maia
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-12 08:17 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-12 11:50 UTC
```

**6. Added: Affected components**

```diff
+ AU Region - Designer, Designer, EU Region - Designer, US Region - Designer
```

**7. Added: Update** (investigating) · 2026-08-12 08:17 UTC

```diff
+ We are currently investigating an incident where customers may experience issues accessing Designer and Maia
```

**8. Added: Update** (identified) · 2026-08-12 09:05 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2026-08-12 09:05 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2026-08-12 11:50 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-12 08:17 UTC | Major incident: Customers may experience an issue accessing Designer and Maia (this change) | outage |

All Matillion changes: [timeline](https://rewindex.com/company/matillion/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i808063a4b7d6f2 · Markdown: https://rewindex.com/change/i808063a4b7d6f2.md · JSON: https://rewindex.com/api/v1/changes/i808063a4b7d6f2 · Generated 2026-10-18T02:29:22.440Z