# Neon: Major incident: high API latency in us-west-2

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-05-30 15:28 UTC · Detected: 2026-10-18 05:08 UTC
- [Source: https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c96945e7e0587007030](https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c96945e7e0587007030)
- [Company: Neon](https://rewindex.com/company/neon.md)
- Versions: before (none: first archived) → after incident\_version:155/690d3c96945e7e0587007030@5acfce692e49
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ high API latency in us-west-2
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-05-30 15:28 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-05-30 17:01 UTC
```

**6. Added: Affected components**

```diff
+ Console API
```

**7. Added: Update** (investigating) · 2025-05-30 15:28 UTC

```diff
+ Investigating: (15:28) We are aware of the issue and are investigating the scope, root cause, and potential mitigations. Identified: (16:36) We have identified the underlying cause of this incident and are working on a mitigation. Monitoring: (16:42) The mitigation we've applied has resulted in the expected response, we are further monitoring its effectiveness.
```

**8. Added: Update** (resolved) · 2025-05-30 17:01 UTC

```diff
+ The issue has been fully resolved. All affected components are operating normally again.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-05-30 15:28 UTC | Major incident: high API latency in us-west-2 (this change) | major |

All Neon changes: [timeline](https://rewindex.com/company/neon/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i80093e623c7dbf · Markdown: https://rewindex.com/change/i80093e623c7dbf.md · JSON: https://rewindex.com/api/v1/changes/i80093e623c7dbf · Generated 2026-10-18T06:41:40.588Z