# Orb: Major incident: Event processing delays

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-10-29 12:21 UTC · Detected: 2026-10-19 18:53 UTC
- [Source: https://stspg.io/x1q0w27b8ks5](https://stspg.io/x1q0w27b8ks5)
- [Company: Orb](https://rewindex.com/company/orb.md)
- Versions: before (none: first archived) → after incident\_version:752/r17948xpwzd0@ba2ba7acfd1a
- Change 1 of 1 for this incident

Incident page (full timeline): [Event processing delays](https://rewindex.com/company/orb/incidents/r17948xpwzd0.md)
## What changed

**1. Added: Title**

```diff
+ Event processing delays
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-29 12:21 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-29 14:03 UTC
```

**6. Added: Affected components**

```diff
+ Invoicing, Real-time alerting
```

**7. Added: Update** (identified) · 2025-10-29 12:21 UTC

```diff
+ We have identified and are actively fixing an issue with usage processing for a subset of data, affecting alerting and usage-based invoice issuance. APIs and data ingestion remains operational.
```

**8. Added: Update** (monitoring) · 2025-10-29 13:25 UTC

```diff
+ A fix has been implemented, and most processing has recovered. We're working to restore usage-based invoicing for affected customers.
```

**9. Added: Update** (monitoring) · 2025-10-29 13:45 UTC

```diff
+ We are continuing to monitor for any further issues. Invoicing has been re-enabled.
```

**10. Added: Update** (resolved) · 2025-10-29 14:03 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-29 12:21 UTC | Major incident: Event processing delays (this change) | major |

All Orb changes: [timeline](https://rewindex.com/company/orb/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i7fc37c6c1e8991 · Markdown: https://rewindex.com/change/i7fc37c6c1e8991.md · JSON: https://rewindex.com/api/v1/changes/i7fc37c6c1e8991 · Generated 2026-10-20T00:01:02.856Z