# Mailgun: Major incident: Intermittent errors for login.mailgun.com and app.mailgun.com

**Summary:** Mailgun reported a major incident causing intermittent errors at login.mailgun.com and app.mailgun.com, affecting Control Panel and Customer Tools - Control Panel. It started at 2024-08-17 17:35 UTC and lasted 22 min, resolving at 2024-08-17 17:57 UTC; a fix was implemented at 17:52 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-08-17 17:35 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/nnrhqwj80r2y](https://stspg.io/nnrhqwj80r2y)
- [Company: Mailgun](https://rewindex.com/company/mailgun.md)
- Versions: before (none: first archived) → after incident\_version:251/h85q18619yyb@9520d8ca5976
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Intermittent errors for login.mailgun.com and app.mailgun.com
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-08-17 17:35 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-08-17 17:57 UTC
```

**6. Added: Affected components**

```diff
+ Control Panel, Customer Tools - Control Panel
```

**7. Added: Update** (investigating) · 2024-08-17 17:35 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (identified) · 2024-08-17 17:35 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2024-08-17 17:52 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (monitoring) · 2024-08-17 17:55 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**11. Added: Update** (resolved) · 2024-08-17 17:57 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-08-17 17:35 UTC | Major incident: Intermittent errors for login.mailgun.com and app.mailgun.com (this change) | outage |

All Mailgun changes: [timeline](https://rewindex.com/company/mailgun/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i7fbbebb0fbab5d · Markdown: https://rewindex.com/change/i7fbbebb0fbab5d.md · JSON: https://rewindex.com/api/v1/changes/i7fbbebb0fbab5d · Generated 2026-10-18T02:54:11.340Z