# Elastic Cloud: Major incident: Partial outage - Elastic Inference Service (EIS)

**Summary:** Elastic Inference Service (EIS) had a major-impact partial outage affecting Elastic Cloud projects or deployments on GCP and Azure in EMEA regions. It started at 2026-07-01 22:43 UTC and was resolved at 2026-07-01 23:05 UTC, lasting 21 min; no cause or fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-07-01 22:43 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/l264gzypyjjm](https://stspg.io/l264gzypyjjm)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)
- Versions: before (none: first archived) → after incident\_version:276/ktdtzqfbml4c@7b82687544e5
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Partial outage - Elastic Inference Service (EIS)
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-01 22:43 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-01 23:05 UTC
```

**6. Added: Update** (investigating) · 2026-07-01 22:43 UTC

```diff
+ We are currently investigating a partial outage affecting the Elastic Integration Service (EIS) for Elastic Cloud customers with deployments in GCP and Azure in EMEA regions.
```

**7. Added: Update** (investigating) · 2026-07-01 22:44 UTC

```diff
+ We are currently investigating a partial outage affecting the Elastic Inference Service (EIS) for Elastic Cloud customers with deployments in GCP and Azure in EMEA regions.
```

**8. Added: Update** (investigating) · 2026-07-01 22:45 UTC

```diff
+ We are currently investigating a partial outage affecting the Elastic Inference Service (EIS) for Elastic Cloud customers with deployments in GCP and Azure in EMEA regions.
```

**9. Added: Update** (resolved) · 2026-07-01 23:05 UTC

```diff
+ The issue affecting EIS for Elastic Cloud customers with projects or deployments on GCP and Azure in EMEA regions has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-01 22:43 UTC | Major incident: Partial outage - Elastic Inference Service (EIS) (this change) | outage |

All Elastic Cloud changes: [timeline](https://rewindex.com/company/elastic-cloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i7fad6af7e03212 · Markdown: https://rewindex.com/change/i7fad6af7e03212.md · JSON: https://rewindex.com/api/v1/changes/i7fad6af7e03212 · Generated 2026-10-18T03:55:45.889Z