# LlamaIndex: Major incident: LlamaCloud not working for some users

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-06-03 19:16 UTC · Detected: 2026-10-19 17:03 UTC
- [Source: https://stspg.io/tl2qj5pzv4zh](https://stspg.io/tl2qj5pzv4zh)
- [Company: LlamaIndex](https://rewindex.com/company/llamaindex.md)
- Versions: before (none: first archived) → after incident\_version:680/ff4nq336qv5v@e516b3ae466b
- Change 1 of 1 for this incident

Incident page (full timeline): [LlamaCloud not working for some users](https://rewindex.com/company/llamaindex/incidents/ff4nq336qv5v.md)
## What changed

**1. Added: Title**

```diff
+ LlamaCloud not working for some users
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-06-03 19:16 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-06-03 20:43 UTC
```

**6. Added: Affected components**

```diff
+ LlamaCloud - LlamaCloud Public API, LlamaCloud - LlamaCloud UI, LlamaParse API, LlamaParse UI
```

**7. Added: Update** (investigating) · 2025-06-03 19:16 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (identified) · 2025-06-03 20:02 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (resolved) · 2025-06-03 20:43 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-06-03 19:16 UTC | Major incident: LlamaCloud not working for some users (this change) | major |

All LlamaIndex changes: [timeline](https://rewindex.com/company/llamaindex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i7f781d82cadbc7 · Markdown: https://rewindex.com/change/i7f781d82cadbc7.md · JSON: https://rewindex.com/api/v1/changes/i7f781d82cadbc7 · Generated 2026-10-20T00:01:09.597Z