# Wise: Major incident: Service unavailable

**Summary:** _summary pending_
## Part of an outage event

- [Cloudflare outage, Dec 5, 2025: 46 vendors, 46 incidents](https://rewindex.com/events/2025-12-05-cloudflare)
- This incident started in the same window without naming Cloudflare (timing only, not evidence of a link). (timing only, posted +19 min vs the first vendor naming Cloudflare)

```mermaid
flowchart LR
  root["Cloudflare<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>18 vendors, 18 blamed Cloudflare<br/>Unbounce, Expo, GitLab +15"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>1 vendor, 1 blamed Cloudflare<br/>Klaviyo"]:::blames
  root --> h4
  later["Later<br/>2 vendors, 2 blamed Cloudflare<br/>Bitrise, Sigma Computing"]:::blames
  root --> later
  me["Wise (this incident)<br/>posted +19 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

- Kind: Major incident · Label: major (vendor)
- Changed: 2025-12-05 09:05 UTC · Detected: 2026-10-19 18:53 UTC
- [Source: https://stspg.io/tj5gjkp747sr](https://stspg.io/tj5gjkp747sr)
- [Company: Wise](https://rewindex.com/company/wise.md)
- Versions: before (none: first archived) → after incident\_version:759/nt6yzdw569z4@a0a244f03c33
- Change 1 of 1 for this incident

Incident page (full timeline): [Service unavailable](https://rewindex.com/company/wise/incidents/nt6yzdw569z4.md)
## What changed

**1. Added: Title**

```diff
+ Service unavailable
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-12-05 09:05 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-12-05 09:43 UTC
```

**6. Added: Affected components**

```diff
+ 💱 Account, 🔗 API, 💳 Debit Card, 📱 Mobile App, 💸 Payments, 📰 Website
```

**7. Added: Update** (investigating) · 2025-12-05 09:05 UTC

```diff
+ We are investigating an issue caused by a third party service provider. As a result customers are having issues accessing our website and using our service. Our team is monitoring the situation.
```

**8. Added: Update** (monitoring) · 2025-12-05 09:23 UTC

```diff
+ The third party resolved the issue and our service is running normally again. Our team continues to monitor the situation.
```

**9. Added: Update** (resolved) · 2025-12-05 09:43 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-12-05 09:05 UTC | Major incident: Service unavailable (this change) | major |

All Wise changes: [timeline](https://rewindex.com/company/wise/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i7f283feddea6d0 · Markdown: https://rewindex.com/change/i7f283feddea6d0.md · JSON: https://rewindex.com/api/v1/changes/i7f283feddea6d0 · Generated 2026-10-19T21:43:48.293Z